I also have a MotoX, and with BofA's upgrade this past summer it suddenly would not accept the photos...I would take a shot, the thing would churn and churn and then say NO PICTURE. I then uninstalled and reinstalled the app, and got it to eventually work, for one check (I needed to deposit two checks). Then stopped working. So got out my old Apple Ipod Touch, downloaded the BofA app, used it, and it worked just fine. Then I called BofA and they told me that the upgraded app required Android 4.2 or better...and my MotoX has 4.0 something. Anyhow, I let them know that requiring a phone that is only a year old is to ignore millions of their customers who cannot afford (or whose contracts do not allow) to upgrade a phone every year. When I have to do another deposit, I will try the trick of pulling much further back from the check, rather than using the brackets that show on their "camera view". Hope that will work. B of A knows they have this problem, there are literally hundreds of similar complaints on their app site, and all they do is suggest you call their tech dept. By now their tech dept should have figured out that the problem lies with BofA, not the users! I used the app regularly for over a year (ran a small business at home and invoices were paid by checks) and processed literally hundreds of checks without a single problem until they updated. They have really crappy customer service.

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